Your privacy matters to us

We may collect information that you voluntarily provide when you contact us, submit an appointment form, call the clinic, email us or interact with our website.

• Name, phone number and email address
• Preferred doctor or service
• Appointment-related information
• Messages or enquiries submitted through the website
• Technical information such as browser type, device information, IP address and website usage data

We use the information collected to respond to enquiries, arrange appointments, communicate with patients, provide requested services, improve our website and maintain the security of our systems.

We do not sell or rent personal information to third parties.

Please avoid submitting highly sensitive medical information through the general website contact form unless specifically requested by the clinic.

Any medical records collected during a consultation or treatment are handled separately in accordance with applicable professional, ethical and legal requirements.

When you submit a form on this website, the information may be stored securely in the WordPress administration area and sent by email to the clinic team so that we can respond to your request.

Submitting a form does not create a doctor-patient relationship and should not be used for urgent or emergency medical situations.

Our website may use cookies and similar technologies to remember preferences, support website functionality, understand visitor activity and improve performance.

You may control cookies through your browser settings. Disabling certain cookies may affect some website features.

Our website may use third-party services such as Google Maps, Instagram, Google reviews, website analytics, hosting providers, email services and security tools.

These services may process information according to their own privacy policies. We encourage you to review the policies of any third-party service you use.

We use reasonable administrative, technical and security measures to protect personal information from unauthorised access, misuse, alteration or disclosure.

No website or electronic transmission can be guaranteed to be completely secure, and information submitted online is provided at your own discretion.

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide services, meet legal or professional obligations and maintain clinic records.

Website contact entries may be deleted when they are no longer required.

You may contact us to request access to, correction of or deletion of personal information submitted through this website, subject to applicable legal and professional record-keeping requirements.

You may also ask us to stop using your contact details for non-essential communications.

This website is intended for general informational and appointment-related use. Information relating to a child should be submitted only by a parent, legal guardian or authorised adult.

This website and its forms are not intended for medical emergencies. In an emergency, contact the appropriate emergency service or visit the nearest hospital immediately.

We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable requirements. The updated date shown at the top of this page indicates the latest revision.

For questions, requests or concerns about this Privacy Policy or your personal information, contact Clarity Clinic using the details provided below.